Privacy Policy

Introduction

newspakcct B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newspakcct.live or use our services.

As the Data Controller under the General Data Protection Regulation (GDPR), we ensure that your personal data is processed lawfully, fairly, and transparently.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, and any information you provide when booking our culinary experiences or contacting us through our website forms.

We may also collect:

• Technical information about your device and browser
• Usage data about how you interact with our website
• Dietary preferences and restrictions for tour customization
• Payment information when processing bookings
• Communication records when you contact our support team

How We Use Your Information

We explain how we use your information to provide and improve our culinary tour services, process your bookings, communicate with you about your experiences, and ensure the safety and enjoyment of all participants.

Specifically, we use your data for:

• Processing and managing your tour bookings
• Customizing experiences based on dietary requirements
• Sending booking confirmations and tour updates
• Providing customer support and responding to inquiries
• Improving our services based on feedback
• Complying with legal and regulatory requirements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our obligations under booking agreements
• Legitimate Interest: To improve our services and communicate about relevant offerings
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and safety regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With trusted service providers who assist in delivering our tours
• With local restaurants and venues for tour coordination
• With payment processors to handle transactions securely
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

• Booking data: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum
• Support inquiries: 3 years for quality assurance

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and database protection
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection practices

International Data Transfers

As a Netherlands-based company, we primarily process data within the European Economic Area (EEA). Any transfers outside the EEA are conducted with appropriate safeguards in place, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.